FAQ’s
We’re here to help! Below is a list of our frequently asked questions to help you make your stay with us at World Center a memorable one.
Can’t find what you’re looking for? Contact us to find out more.
What is your cancellation policy?
We allow free cancellations and changes until 6 pm (hotel local time), 24 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellations or changes allowed on reservations booked under the Non-Refundable Rate.
Do you have a reservation waitlist?
We do have waitlists and will notify you should rooms become available.
Do you permit pets?
We welcome you to bring one dog per room per stay – at no extra charge. Learn more about our CQ Paws Program.
What are your check-in and check-out times?
Check-in time is 3 pm; check-out time is noon. Early check-in or late check-out can be arranged for a minimal charge if available at the time of check-in.
How late can we check in?
You can check in as late as 6 am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise when making the reservation or call the hotel directly the day of arrival.
What are your age requirements?
Guests must be at least 21 years old to check into the room.
Are you able to hold our luggage?
We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into or upon departure. A Guest Service Manager at the Reception Desk can do this for you.
Is there a fitness room?
Yes, we have a Fitness Center with cardio equipment and free weights. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge. NYC requires proof of vaccination to access the fitness center. See Front Desk for key for entry.
Do you have room service?
We have in-room service, which can be ordered through Butler Hospitality. Morton’s The Steakhouse is located onsite and is open daily for dinner. World Center Hotel is also walking distance to many of New York’s restaurants and bars. Visit our Dining page for some recommended dining options.
Do you have laundry services?
Same day valet cleaning and complimentary self-service laundry are available at World Center Hotel.
Do you provide housekeeping services?
Housekeeping is available upon request.
Express Housekeeping Service includes:
- Removal of trash and used towels
- Replenishment of towels and amenities
Daily Housekeeping Service includes:
- Removal of trash and used towels
- Replenishment of towels and amenities
- Wiping and cleaning of the vanity and counter surfaces
- Remaking of the bed
- Vacuuming if needed
Is parking available at the hotel?
Laz Battery Parking Garage
70 Greenwich Street
New York City, NY
1-212-425-1065
Rate is $48 per 24 hours
Oversized fee may apply.
Motorcycle rate is the same as above.
No valet parking anywhere at this point.
What is the minimum age requirement to check into the room?
Guests must be at least 18 years old to check in our rooms.
How much do you charge for high-speed Wi-Fi?
Free high-speed Wi-Fi is available in all guest rooms and throughout our hotel.
Do you have accessibility features at World Center Hotel?
The following areas of the hotel are accessible:
• Public entrance
• Registration desk
• Route from the hotel’s public entrance to the meeting room/ballroom area
• Meeting rooms
• Public restrooms
• Restaurant
• Exercise facilities
• Business center
The following areas of the hotel may not be fully accessible (please call the hotel for more information):
• Routes from the hotel’s public entrance to the accessible guestrooms, registration area, fitness center, and restaurant
Additional accessibility information:
• Guest rooms with mobility features have doorways that provide 32” of clear width
• Hotel has TTY for guest use
• Hotel provides assistive listening devices for meetings upon request
• Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
• Service animals are welcome
• Braille and tactile signage is provided for permanent rooms and spaces
• Hotel employees will read menus and other printed/visual information to guests who are blind/low vision
• Guest room TVs have closed captioning or closed caption decoders provided
