COVID-19 Update - World Center Hotel

CQ Hotels’ mission has always been to provide a safe haven for our guests, support them throughout their stays and connect them to our great cities, and all that they offer. However, our wonderful cities are at varying stages of lockdown to slow the spread of COVID-19, travel is at a standstill, and many hotels have closed their doors.

Given these factors, as well as employee safety and public policy concerns, we deeply regret announcing that we are temporarily closing most or all of our CQ Hotels, as of March 28, 2020.

The decision to temporarily close these hotels was painful, and despite low occupancy we kept our doors open longer than most nearby hotels, in order to serve our guests.We understand that many other businesses are facing the same challenges, having to make difficult decisions that affect lives and livelihoods. Our hearts go out to each and every one of you in solidarity. We do believe that the faster we contain this virus, the faster we will be able to resume operations in all affected industries. And we remain at your service, to help in any way we can.

Ultimately, we are optimistic about the future. To borrow from theatre – a sister industry which has been as deeply affected as hospitality – we are confident that this is just intermission. We will see you again, and for a second act that is stronger than the first. We look forward to welcoming you back and connecting you to the activities and venues that feed our body and soul – as soon as it is safe to do so.

Please contact our Guest Services direct line at +1.203.905.2100, or e-mail us at guestservices@clubquarters.com for any questions you may have concerning your future reservation. If you made a reservation through a third party website, please contact them directly.

In the meantime, please care for yourselves and your families, colleagues, and communities. Know that we are in this together – apart for now.

Thank you for your loyalty.

Sincerely,

John Paul

President and CEO

CANCELLATION POLICY UPDATES

Updated Cancellation Policy – World Center Hotel is allowing guests to cancel without penalty by 6PM day of arrival for existing and new bookings through December 30, 2020.

CLEANING PROCESS UPDATES

To learn more about our updated Guest Room & Public Spaces Cleaning Process, please click here.

DINING INFORMATION UPDATES

For questions regarding our available dining services, please reach out directly to our hotel staff and a member from our team will assist you immediately.

PARKING INFORMATION UPDATES

For the most up-to-date information regarding our self-parking and valet service availability, please reach out directly to our hotel staff.

AN UPDATE FROM OUR CEO

As CEO of CQ Hotels, I feel it is important to share the changes that we have made in response to Coronavirus (COVID-19).

Nothing is more important than the health and safety of our guests and employees. To that end, if you download the CQ Hotels App we now have “Remote Check-In ” to help practice effective social distancing. We have minimized the need to interact and touch other public area surfaces enabling you to wirelessly check-in before arrival and receive your electronic room key for both elevator and room door access. We have enhanced our staffing to provide 24/7 support in our Contact Center so if you experience any unforeseen challenges with using the App before arrival at the hotel, our guest service team is available to assist you at all times. You may also fully check-out and receive a copy of your bill via the App without a need to visit the front desk.

Further, while we always strive to maintain the highest standards when it comes to cleaning and maintaining our hotels, we’ve taken our standards even further by investing in more aggressive protocols during this period, including increasing the frequency and extent of our cleanings, as well as following or exceeding the recommended procedures and protocols established by the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC), and local authorities. The additional measures that we have implemented include the following:

We have changed protocols for cleaning, adding greater disinfecting steps in the cleaning of guestrooms and public areas including lobbies, fitness centers, public restrooms, and elevators. This includes dedicated team members constantly disinfecting high touch areas of the hotel throughout the day.
We have replaced re-usable items (such as glassware) with wrapped, one-time use items.
We reinforced training procedures to re-ensure that cleaning processes are implemented properly by our employees, that their hands are repeatedly washed and that hand sanitizer is available for their use.
We have increased the guest availability of hand sanitizers in our public areas.
We are taking steps to lower the risk of team member health issues, requiring any ill employees and any who travel to higher risk countries to stay home for two weeks and until they are free of symptoms.
We are prepared to treat and isolate guests if medical conditions warrant.
We are taking steps to promote “social distancing” in public areas of our hotels, including reducing group events.

During these challenging times, we know customers are looking for flexibility as they make their travel plans. That’s why when you book a new room reservation through our website, app, or call center you will be able to cancel or rebook your reservation prior to 6PM day of arrival, without charge. We want you to plan with confidence and peace of mind.

For guests who already have room reservations, if your travel plans are impacted by the virus, we are allowing guests to cancel without penalty by 6PM day of arrival through December 30, 2020. Please email our contact center at guestservices@clubquarters.com or call us at 203-905-2100, so we can assist you and help you find the right solution.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Thank you for your support and your loyalty. Please stay healthy.

John Paul Nichols
Chief Executive Officer

* For more information on Covid-19 please find links to the WHO, DHS and CDC websites.